Plant Metal Support

Guarantees provided by our distributors and that we can offer you:

Delivery time:

Full refund if the product is not received in the guaranteed delivery time

How can I protect myself from delivery delays?

Always check the seller's on-time delivery guarantee time and make sure the desired delivery date is within this time frame.

What can I do if my order does not arrive within the delivery time guaranteed by the seller?

You can submit refund requests up to 15 days after your order has been completed. You can do this by contacting us at support@dondepiso.com, and we will initiate the process with the distributor.

Returns and Refund:

The items I received were not those described by the seller.
What I can do?.

Any product delivered to you that does not match the seller's description is eligible for a refund.

You can only open one dispute per order. To be eligible for a return, your item must be in the same condition it was received, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

What if I am simply not satisfied with my purchase? Can I get a refund, even if there is no problem with the product?

We do not offer return service:

Your order does not arrive due to factors within your control (for example, providing the wrong shipping address).

Your order does not arrive due to exceptional circumstances beyond our control (for example, not cleared by customs, delayed by a natural disaster).

He just doesn't like it.

Terms of Service:

Before you can pay for any product, you must accept the terms of our service.

- The delivery period in days that must elapse before being able to request the return.

- We do not offer a guarantee that the dealer will ship the product with the agreed shipping method.

- Shipping costs will not be refunded.
- Taxes are included in the price.

If the dealer does not offer free returns. To return a product, you will have to pay the shipping costs to its country of origin. In most cases, the costs exceed the product you purchased.

How can I be sure that the products I buy are genuine?

We do not take care of looking for quality and genuine products, these products pass several quality filters so if they are counterfeits they are blocked, and we remove them from the catalog.

What other protections can I get for non-original products?

All guaranteed genuine products have been verified by reputable companies. If you still receive a counterfeit product, you will get a full refund (including shipping).