When will I recive my order?
It takes us between 3 and 7 business days to process an order, after which we will ship it to you. The
Shipping time depends on your location, but you can estimate it as follows:
USA (For orders managed from this country): Between 7 and 65 business days
Where is my order shipped from?
We work with companies with warehouses all in China, U.S, Europe.
Will I have to pay customs fees for my order?
International orders may incur additional customs charges. This rate is not
under our control, and is the decision of your customs agency. Customs policies vary
greatly between countries, so we recommend you speak with your local authorities to
clarify this point.
My order should have arrived by now, but I haven't received it yet. What
Before contacting us, please help us by following these steps:
- Check your confirmation email to make sure there are no errors in the
- Ask about your order at your local post office.
- Ask your neighbors if the carrier had left them your package.
Pro tip: Avoid theft. If you will not be at home on the day of delivery, use your work address
or where you are going to be.
If the address is correct and the package is not in the post office or with your neighbors, please
Contact us at firstname.lastname@example.org with your order number.
If there is a problem with your shipping address, we may resend your product to you,
but you will have to bear the costs.
Pro tip: Your zip code is a crucial part of your address. Make sure to enter it
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order is
sent. If you have any questions about your submission, please contact us at email@example.com.
I have received a wrong or damaged product. What I do?
We are sorry if your product has arrived damaged. To solve it as soon as possible, please send us a
email to firstname.lastname@example.org in a week from the time of delivery with photos of your
damaged product, your order number and any other details you have about the order.
We will contact you with a solution asap!
What is your return policy?
We do not offer returns or exchanges, but if something happens with your order, please contact us
Do you return the money?
We only offer money back to customers who receive wrong or damaged items. Yes
this is your case, please contact us at email@example.com with photos of your article and
we will find a solution.
Can I exchange a product for a different size or color?
At this time we do not offer changes. If you are not sure which size will fit you best,
check our size guides in the product descriptions.
It is not a common case, but it can happen that there is an error in the labeling of a product. Yes
if that were the case, please contact us at firstname.lastname@example.org within a week from
delivery. Include your order number and photos of the item in question and we will help you as soon as possible