FAQ

Guarantees provided by our distributors and that we can offer you


Delivery time:


Full refund if the product is not received in the guaranteed delivery time



How can I protect myself from delivery delays?


Always check the seller's on-time delivery guarantee time and make sure the desired delivery date is within this time frame.



What can I do if my order does not arrive within the delivery time guaranteed by the seller?


You can submit refund requests up to 15 days after your order has been completed. You can do this by contacting us at support@dondepiso.com, and we will start the return process.

 How much is shipping?

 

Shipping is free individually for each item, it is not cumulative and may change if items are added to the shipment, for weight reasons. If you need another way of shipping please contact us. support@dondepiso.com,


Returns and Refund:


The items I received were not those described by the seller. What I can do?.

 

Any product delivered to you that does not match the seller's description is eligible for a refund.
You can only open one dispute per order. To be eligible for a return, your item must be in the same condition it was received, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

 


What if I am simply not satisfied with my purchase? Can I get a refund, even if there is no problem with the product?

We do not offer return service:

Your order does not arrive due to factors within your control (for example, providing the wrong shipping address).

Your order does not arrive due to exceptional circumstances beyond our control (for example, not cleared by customs, delayed by a natural disaster).

He just doesn't like it.

 

Terms of Service:

 

Before you can pay for any product, you must accept the terms of our service.

We will send you by email the best price and price alternative and how to send the item, using our special filter.

 

We will inform you if the return of the product is free, otherwise how much you will have to pay if you want to return the item.

 

The delivery period in days that must elapse before being able to request the return.

 

We do not offer a guarantee that the dealer will ship the product with the agreed shipping method.

 

Shipping costs will not be refunded.

 

Taxes are included in the price.

 

If the dealer does not offer free returns. To return a product, you will have to pay the shipping costs to its country of origin. In most cases, the costs exceed the product you purchased.

 

How can I be sure that the products I buy are genuine?

 

We do not take care of looking for quality and genuine products, these products pass several quality filters so if they are counterfeits they are blocked, and we remove them from the catalog.

 

What other protections can I get for non-original products?

 

All guaranteed genuine products have been verified by reputable companies. If you still receive a counterfeit product, you will get a full refund (including shipping).

 

What payment methods do you accept?

 

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by Google Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the Google or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

 

Where is my order confirmation?

 

This is automatically sent to your will be notified by email or SMS when your order is shipped. A link will be sent to you by email, or SMS to track your order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@dondepiso.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.



Why has my order been canceled?



Please note that once an order has been placed and processed, it is difficult to make modifications and cancellations. If you want to change your order, click the Contact Us. We will do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or canceled.



How do I cancel my order?



It is canceled due to inventory update errors, the product is available but there are no real stocks. An order is canceled when the system marks the alert as fraudulent payment.



Can I alter my order?



Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.


When will my order arrive?


It takes us 3-7 business days to process an order. After which we will ship it to you. Shipping time depends on your location, but you can estimate it as follows: 20 and 55 business days.



What countries do you ship to?



We can ship your order almost anywhere in the world.



Can I track my order?



Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.




Do you have resellers program?



No, there is no reseller program, but if you want to find distributors, you can search for them at the link below. Find quality wholesalers »